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Contract & product information:

Product consumed GFP4 standard

Posting data:

FlashPost reference 130335
your job board reference 130335
your job board URL https://rabota.ua/company0/vacancy8890918
action CREATE
publication date 22 Oct 2021 08:32 GMT
publication duration 30
listing author InGoedeBanen / IGB

Company data:

company name Shell Krakow
billing address Czerwone Maki 85, 30-392, Krakow, Poland
company logo
contact Katarzyna Lampart
country Poland
postcode / city 30-392 Krakow
street Czerwone Maki 85
phone +48 122111970
email
IMPORTANT: Do NOT use as application email
 no_reply@has-jobs.com
introduction If you are communicative and open-minded person looking for gaining an excellent experience in Customer Operations field, we offer you the chance to develop professional skills and become Specialist in our Customer Success team! 

Our German-speaking team is a very proactive group that believes working together is a key to success. We are willing to do more than only respond to queries. We thrive to work smart not hard, and always look for possibilities to improve/automate our operations processes.

And yes, we can have fun too!!

Application method:

application link
IMPORTANT: Use this link exactly as shown
 https://stats.the-network.com/redirect/a36d99ba-5380-4241-a95e-c9397b1007e9
application email Not available

Listing data:

offer name Customer Success Specialist German Speaker
num of vacancies 1
description As a Customer Success Specialist, you will:

•Resolve Customer requests received via all mediums (phone, email, fax)
•Be the first point of contact for Business Customers
•Work with the new digital live chat channels (both through the website and the mobile application)
•Liaise between customers and supply chain departments in coordination of delivery process
•Communicate to customers order and delivery status and any changes in the confirmed and promised delivery dates, agreeing changes or cancelling the sales order
•Support in the resolution of delivery queries
•Bid and Tender
•Contract Management
•Pricing
•Master Data Set-up and Amend
•Data Integrity Management
•Enforcing company’s policy and contracts
•Ensuring compliance (Data privacy, trade compliance, SDS, etc)
•Troubleshooting
profile Requirements:

•Fluent German (min. B2/C1) and good English
•Bachelor degree preferred (Business related preferable)
•Excellent communication and relationship building skills
•Continuous improvement mind-set
•Demonstrate a willingness to be coached, showing an openness to feedback and performance improvement opportunities
•Good teamwork and collaborative skills
•Previous experience in Customer service or operations would be an asset
•Experience in Microsoft Office, SAP knowledge would be an asset
offer .
salary 48880.49-107537.07 UAH/MONTH
job address
Where the job is based
 Krakow, 30-392, PL

Categorization data:

region
Where the ad should be advertised
 Poland
functions Sales Support/Administration
sectors Electricity, Gas & Water Supply
contract type Permanent full-time
experience Mid-career
job location type Unspecified

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